Product & Use Cases
JabFab is a zero-install, AI-powered SaaS platform built for instant impact. Easily engage audiences across any service or workforce journey with real-time or reflective insights and action-driven alerts. No complex setup, no disruption
- just immediate results. Frontline teams can jump in with little to no training and start making a difference instantly. 🚀
Map Every Journey.
Optimize Every Experience.
JabFab’s Audience Map lets you define and track any customer or workforce journey—from guests and passengers to employees and vendors. Gain real-time visibility into key touchpoints, identify service gaps, and ensure every interaction meets your highest standards for experience, efficiency, and quality.
Turn Any Service Touchpoint Into An Action Point
JabFab enables hyper-local, real-time engagement at critical service moments. Mobilize key locations along the service journey, where customers or employees can signal issues instantly. Frontline teams receive immediate, actionable alerts, allowing them to respond on the spot—keeping operations smooth and service quality at its peak.
Real-Time Action for Teams, Strategic Insights for Leaders
JabFab doesn’t just empower frontline teams with real-time service orchestration—it also gives leadership the data and insights needed to drive long-term improvements. By analyzing operational trends, workforce performance, and customer sentiment, leaders can identify patterns, optimize workflows, and make data-driven decisions. AI-powered analytics and sentiment tracking surface key insights instantly, helping organizations pinpoint opportunities, reduce inefficiencies, and elevate service quality at scale.
Engage Audiences In Real-time or Reflectively
JabFab gives you the flexibility to engage your audiences how and when it matters most. Use real-time, location-aware operational engagement for immediate action where service quality depends on instant response, or leverage reflective feedback to gain deeper insights and drive long-term improvements. Tailor each project to fit your service goals.
Real-Time Awareness & Instant Action for Frontline Teams
JabFab gives frontline teams immediate visibility into anything that needs their attention—whether it’s a service gap to fix or a great experience to recognize. Teams can close the loop in the moment, capturing the situation, resolution, and outcome to drive continuous improvement and service excellence.
Elevate Service Culture, Recognition, and Customer Engagement
JabFab goes beyond service orchestration—it boosts morale, enhances recognition, and strengthens customer connections. Link to corporate recognition systems or use JabFab as a standalone tool to celebrate frontline excellence. Engage customers and employees along their journey, driving positive social reviews, enabling follow-ups, and delivering next-level service experiences—whether in real time or after the moment has passed.
