Own The Moment
jabfab equips frontline service teams to sense and resolve issues on-the-spot,
- preventing service failures that could cost you revenue, loyalty, and customer trust.
With real-time, location-aware service orchestration, leaders can pinpoint service gaps instantly, allowing frontline teams to act fast and prevent disruptions before they impact performance.
What's jabfab ?
Redefining Reliability Through Real-Time Service Orchestration.
Empowering Your Operations & Frontline Teams
Traditional satisfaction surveys only tell you what went wrong after the fact. By then, the opportunity to improve has passed. JabFab empowers frontline teams to take action in the moment, resolving issues before they impact customer experience, operations, and key performance metrics like NPS, CSAT & CAHPS.
Key Features
A Zero Install SaaS Platform for Game-time Service Optimization
For service leaders who need to ensure frontline teams perform at their best in-the-moment, JabFab offers a simple SaaS platform that's remarkably easy to use and empowers any service provider to mobilize key action points in the service journey where acting in real-time will have a measurable impact.
Live Service Monitoring & Response
Proactive Service Excellence
Don’t just measure service quality after the fact—shape it in real time. Always-on action points ensure every interaction meets your highest standards. Real-time operational engagement drives measurable improvements across key service metrics.
Adaptive Service Recovery
Instant Issue Resolution
Small issues should never become big problems. Live data empowers teams to take immediate action, resolving disruptions before they impact customers. Faster response means stronger satisfaction, loyalty, and retention.
Frontline Team Empowerment
Equip Service Teams To Win
When frontline teams have real-time insights, they deliver better service. Equip employees with the tools to act instantly, improve performance, and be recognized—creating a more engaged and responsive workforce, with in-built recognition for improved morale.
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“JabFab provides the data needed to make operational changes and serves as a tool to recognize staff for creating positive experiences. It also allows us to act on patient feedback in real-time.”
Karen Alcorn, VP Public Affairs & Marketing > MedStar Health
Get A Demo
Setup your JabFab demo session today! >>>